Using email is simple; your settings will be pre-configured from our signup pages but if you are still having problems after reading this guide, then call our technical support line on 0871 700 7700 (10p per minute at all times.)

To start using email, double click the Outlook Express icon on your desktop. Sending Email To compose email, click on the "create mail" icon in the top left hand corner of the program. Type in the email address of the person you are e-mailing in the "To" field. An email has the format of a name, followed by an "@" sign, and then an Internet domain without the "www"; eg "someone@isdn.uk.com". In the "subject" line, summarise what your email is about, and then type your message in the large field below. Once you are done, simply click the "send" button in the top left and your email will be sent. You can attach files to your emails using the paperclip icon. Many Internet service providers provide limits on the size of attached files, generally try to ensure they are 1 megabyte maximum or they may not get through. Receiving Email. To check your account for new emails, click the "send / receive" icon to the right of "create mail." This will connect to our mailservers and fetch any new messages onto your machine.

Email Safety
To minimise your risks from email viruses and fraud, please read our short email safety guide,.